FAQ
Q: How can you guarantee that my package will arrive safely?
We understand how important it is for your package to arrive safely and on time. Here’s how we ensure a reliable delivery experience:
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Trusted Shipping Partners: We work with reputable shipping carriers known for their reliability and timely deliveries. This helps ensure that your package is handled with care from our warehouse to your doorstep.
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Tracking and Notifications: Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to monitor the progress of your package and get real-time updates on its location and estimated delivery time.
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Secure Packaging: All orders are carefully packed using high-quality materials to prevent damage during transit. Our packaging ensures that your items are protected from the elements and handling mishaps.
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Dedicated Customer Support: Our customer service team is always ready to assist you. If you have any concerns about your shipment, please contact us at info@lorebello.com, and we’ll be happy to help.
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Guaranteed Delivery Policy: In the rare case that a package is lost in transit, we will either send you a replacement at no additional cost or issue a full refund, ensuring that you never bear the loss.
Q: How long will it take for my order to arrive?
Expect an email within 2 days to let you know your order is on the way! You will get a track and trace code when your products are shipped. The average delivery time is between 4 and 14 days, depending on where you live.
Q: To which countries do you sell your products?
Here is the list of countries:
Europe:
- Austria
- Belgium
- Bulgaria
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
International:
- Australia
- Brazil
- Canada
- India
- Indonesia
- Israel
- Japan
- Mexico
- New Zealand
- Singapore
- South Korea
- Thailand
- United Arab Emirates
- United States
- Vietnam
Q: What is the return policy?
We offer a 30-day return policy for all clothing, makeup, and jewelry. Items must be returned in their original condition with all tags attached. Visit our Returns and Exchanges page for more details.
Q: How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Order Tracking page or through the carrier’s website.
Q: How can I find the right size for clothing?
You can find the size guide on each product page, which includes measurements and tips for finding your perfect fit. If you have further questions, our customer service team is happy to assist you. If there are no guides for Asian sizes on the product page, the sizes on clothing are regular USA/European sizes.
Q: Can I change or cancel my order after it has been placed?
Once an order is placed, we begin processing it as soon as possible to ensure quick delivery. However, if you need to change or cancel your order, please contact our customer service team as soon as possible. It takes 1 or 2 days to process your order for shipment, so contact us as soon as possible if your order needs to be canceled. We will do our best to accommodate your request.
Q: How can I contact customer service?
Our customer service team is here to help! You can reach us via email at info@lorebello.com or use the live chat feature on our website. We are available every day to respond.